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Jia-Ning Xu

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Review Open access Sep 2026

Generative AI-Enabled Student Support Services in Higher Education: A Systematic Review of Emerging Applications and Evidence (2022–2025)

The rapid integration of generative artificial intelligence (GenAI) into higher education student support services—including academic advising, personalised tutoring, and administrative assistance—offers significant operational benefits but raises critical concerns about equity, ethics, governance, and psychosocial imp...

Jia-Ning Xu · 0 citations

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