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Author

Joko Riyanto

2 papers indexed here

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Review Open access Sep 2026

Analisis Customer Relationship Management (CRM) terhadap Loyalitas Pengguna Jasa Pelayaran Domestik di Kota Semarang

This study aims to analyze the effect of Customer Relationship Management (CRM) on customer loyalty among domestic shipping service users in Semarang City. The variables examined include contact quality, service personalization, and trust as predictors of customer loyalty. This study employed a quantitative approach us...

Yudis Suprayogi, Frans Sudirja, Galuh Juniarto et al. · 0 citations
Review Open access Sep 2026

Perancangan Sistem Manajemen Layanan Order Terintegrasi Payment Gateway pada Café D'Rasa

Café D'Rasa currently employs conventional methods for ordering and transaction recording, leading to frequent data discrepancies between the cashier and the kitchen, as well as long payment queues during peak hours; these issues result in inefficient customer service and a higher risk of order fulfillment errors. This...

Agung Suseno, Joko Riyanto · 0 citations

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