Routine genotyping of common variants in many laboratories still relies on labor-intensive methods with limited throughput. Recent advances in qPCR chemistry (e.g., modified fluorescent probes) and automation (e.g., automated liquid handling) enable more efficient and scalable workflows for clinically relevant te...
L. Nery, B. Rodrigues, Y. Costa et al.· Clinical Chemistry· 0 citations
Increasing competitive pressure and operational complexity have intensified the need for robust governance models in clinical laboratory environments. Digital visual management (DVM) has emerged as a strategic approach to enhance transparency, coordination, and decision-making through real-time visualization of o...
L. Nery, Luciana Silva, Franklyn da Silva et al.· Clinical Chemistry· 0 citations
The Contact Center is a strategic component of the customer journey in diagnostic medicine services, concentrating interactions related to tests, turnaround times, reports, and technical guidance. Until 2025, customer experience assessment relied exclusively on formal complaint records—an approach that is limited...
R. Jácomo, Ana Claudia Costa, Vitor Dourado et al.· Clinical Chemistry· 0 citations
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