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Sponsored Artificial Intelligence: A Modern Approach, Global Edition Artificial Intelligence: A Modern Approach, Global Edition

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L. O. Alpala

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Open access Sep 2026

A KPI-Based Decision-Support Framework for ERP–CRM Integration in International Physical Distribution: Scenario Analysis from an Emerging Economy

Digital transformation in international physical distribution is often constrained by fragmented customer, documentary, operational, fleet, cost, and financial information in transport firms operating in emerging economies. Although ERP and CRM systems have been widely studied, their integration is rarely operationaliz...

Diana Carolina Benavides Estrada, L. O. Alpala, Argenis Lissander Heredia Campaña · 0 citations

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