Trust and Privacy in Hospital Patient-Robot Communication: A Scenario-Dependent Lean UX Study
This study examines how trust and privacy perceptions vary across hospital scenarios with different levels of Human Robot Interaction (HRI) using a Lean UX research approach. Sixteen participants (24.81 ± 2.23 years, twelve females, four males) engaged with five storyboard-based scenarios: a) appointment support, b) wa...