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Lívia Lutz

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Review Open access Aug 2026

Adoption of AI Chatbots by Users: A Systematic Literature Review on User Experience and Human Factors

Background: Due to the increasing integration of chatbots into everyday digital systems, this study conducts a systematic literature review (SLR) to examine human–chatbot interactions. Purpose: The purpose of this study is to focus on the integration of artificial intelligence (AI) with human-computer interaction (HCI)...

Lívia Lutz, Breno Lois Matos, G. F. M. Silva-Calpa · 0 citations

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