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Lolita Mante

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Review Open access Jul 2026

Rethinking Quality Management in Educational Institutions: A Systematic Literature Review of ISO 9001:2015 and Total Quality Management

Quality Management Systems (QMS), particularly ISO 9001:2015 and Total Quality Management (TQM), have become important frameworks for enhancing institutional effectiveness, accountability, and continuous improvement in educational institutions. This study examines the implementation of QMS in education by synthesizing...

Lolita Mante · 0 citations

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