Review
Open access
2026
A Two-Stage Data-Driven Framework for App Quality Monitoring: Integrating CNN-BiLSTM and Laney p’ Control Charts
Digital public service applications generate large-scale user reviews that provide valuable feedback on service quality, but their unstructured nature makes continuous monitoring challenging. This study proposes a two-stage data-driven framework that integrates FastText-based Convolutional Neural Network-Bidirectional...
Novri Suhermi, M. Mashuri, Hollyviar Resnias Putri Zalukhu
· IEEE Access · 0 citations