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Author

M. Tschopp

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Open access Sep 2026

Immerse & befriend: The role of synthetic relationship perception and narrative transportation in a mental health app

Testing how perceived synthetic relationships with the CA and narrative transportation relate to app engagement and perceived stress indicate that a strong sense of narrative transportation and perceiving the CA as friend-like positively predict hedonic benefits and future usage intentions and contribute to the emergin...

M. Tschopp, Stefan Klein, Christine Anderl et al. · 0 citations
Book Open access Jul 2026

Does Humanizing Chatbots Promote or Hinder Voice Shopping?

Investigating whether the effectiveness of humanized CAs depends on users’ relational perceptions, specifically whether they view the CA like a servant, friend, or rational agent showed that humanized design negatively affects perceived attitudes toward voice shopping.

M. Tschopp, Cheng Chen, Magdalena Wischnewski et al. · 0 citations

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