Open access
Sep 2026
The Role of Artificial Intelligence in Customer Service Delivery: Evidence from Metbank
Artificial Intelligence (AI) stands as the most revolutionary new technology in the past century and has altered how economies and societies interact with technology. This research aims to explore the role of AI within the Zimbabwean banking sector and assess its impact on customer service delivery. The role of AI on c...
Sharma Tapiwa, Mable Chiripanyanga, Ignatious Banda et al.
· Futures: The Zimbabwe Ezekie... · 0 citations