While refusal-based safeguards to mitigate hallucinations in large language models (LLMs) are becoming increasingly common, they may conflict with users'preferences for definitive answers. However, we know little about how users respond to refusals across repeated interactions, when refusals become more or less acceptable, and for whom. In this work, we examine how refusal frequency, explanations, and need for cognitive closure (NFCC) shape responses to AI refusals. Participants (N=599) interacted with an AI system that never refused, refused infrequently, or refused frequently, with refusals either explained or unexplained. Participants were most satisfied with genuine responses, followed by hallucinations and then refusals, despite recognizing hallucinations as less accurate. Explanations increased satisfaction with infrequent, but not frequent, refusals. Higher-NFCC participants evaluated AI systems that refused more negatively. These findings reveal a tension between hallucination avoidance and user satisfaction and highlight the importance of designing balanced refusal strategies.
Mahjabin Nahar, Eun-Ju Lee, Yujin Heo et al.· 0 citations
Modern misinformation is often heard before it is read, yet fact-checking systems are still evaluated mainly on clean written claims. Spoken dialogue remains different even when systems operate on transcripts: claims may be distributed across speakers and turns, depend on prior context, and become harder to verify when Automatic Speech Recognition (ASR) errors distort the available text. Prior spoken dialogue fact-checking resources are small, English-centric, or focused on annotation rather than end-to-end benchmarking, leaving no large multilingual benchmark with paired speech and turn-level labels. We introduce TRILOGUE (TRIlingual spoken diaLOGUE fact-checking), a large-scale trilingual benchmark of source-grounded spoken dialogues in English, Russian, and Kazakh. It contains nearly 12K dialogues, 187K turns, and 390 hours of paired audio with ASR transcripts and word-level timestamp alignments across all three languages, including nearly 5K human-recorded Russian and Kazakh dialogue files. TRILOGUE supports claim check-worthiness detection, source-article evidence retrieval, and claim verification with claim-only, gold-evidence, and retrieved-evidence inputs. Baselines show that ASR degradation and cross-lingual transfer remain challenging, especially for Kazakh, while retrieved source evidence substantially narrows the gap to gold-evidence verification.
Chaewan Chun, Meruyert Aristombayeva, Jiyoung Choi et al.· 0 citations
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