Open access
Sep 2026
The Readability of Generative AI Policies: An Empirical Analysis of OpenAI’s Informational Documents
In recent years, media attention has focused on artificial intelligence, particularly on chatbot services and generative intelligence. ChatGPT, created by OpenAI, was one of the earliest online tools and rapidly gained popularity. Users are indeed exposed to a service with privacy notifications and conditions of use th...
Jacopo Bassetta, D. Perpetuini, Maria Teresa Giusti et al.
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