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Maryam Almusallam

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Review Open access Aug 2026

Enhancing Customer Service Through Modern IT Infrastructure: A Thematic Analysis of Recent Research

Outdated information technology (IT) infrastructures are one of the constraints affecting organization to provide responsive and consistent customer service if customer satisfaction is falling. To aid strategic decision-making about infrastructure modernization, this study investigates the contribution of modern IT inf...

Maryam Almusallam · 0 citations

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