Matt J. Roach

Situated Action in Pre-Hospital Critical Care Dispatch: Identifying where and how Algorithmic Assistance might be useful in the daily work of specialist Emergency Medical Dispatchers

This study uses ethnographic immersion and observation as contextual inquiry to understand situated action at an Emergency Medical Dispatch critical care hub. The work is a response to the urgent need to recruit context-specific knowledge and participation into design that helps to narrow the AI Chasm - the gap between...