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Maya Payes

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Open access Aug 2026

Perceived Support Is Not Psychological Change: Reframing AI Chatbots in Mental Health Care

Abstract AI chatbots are increasingly used for emotional support, often outside formal care. Emerging evidence suggests that generative systems may produce modest reductions in symptoms of depression and anxiety. Yet a change in symptoms alone does not clarify the nature of the process involved. This viewpoint argues t...

M. Mahat-Shamir, Maya Payes, M. Kagan · 0 citations

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