Author

Min Hu

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Review

Hybrid Deep Neural Network with Natural Language Processing Techniques to Analyze Customer Satisfaction with Delivery Platform Manager Responses

This study presents a Hybrid Deep Neural Network Model for Customer Satisfaction Analysis (HDNNM-CSA), with the aim of developing an efficient model which is capable of accurately classifying customer satisfaction levels in delivery apps based on textual responses provided by customer experience managers.

Min Hu, Salihah Alotaibi · 1 citation