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Moeki Nemoto

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Open access Sep 2026

Integrating Total Quality Management and the Balanced Scorecard in Healthcare: Toward a Quality Governance Framework for Accountability and Resilience

Healthcare organizations must sustain the quality of clinical care while accounting for it to patients and families, staff, regulators, funders, and the wider community. Although Total Quality Management (TQM) and the Balanced Scorecard (BSC) are among the most widely adopted management tools globally, how their integr...

Moeki Nemoto · 0 citations

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