Skip to content

Author

Muhammad Umer Ahrar

1 paper indexed here

We haven’t gathered this author’s papers yet. Follow them and we’ll fetch their work.

Not the right person? Other researchers publish under this name.

Open access Aug 2026

Understanding the Influence of AI Chatbots on Customer Satisfaction: A Case Study of Pakistan's E-Commerce Industry

Purpose: Chatbots are virtual helpers to communicate with customers like an actual customer service representative. This study looks at how AI chatbots influence customer satisfaction in online shopping support systems. It is particularly looking at the impact of customer perceptions of information quality, waiting tim...

Aqeel Israr, Muhammad Umer Ahrar, Fareeha Khan et al. · 0 citations

We use cookies to run the site and, with your consent, for analytics and to show ads. See our Cookie Policy.