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Author

N. Karlina

3 papers indexed here

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Review Aug 2026

Discretion in Street-Level Bureaucracy, Public Service Responsiveness, and Service Justice in Indonesia: A Systematic Literature Review

Public service is one of the core functions of government that directly influences public trust in the state. In the implementation of public policies, frontline government officials or street-level bureaucrats play a crucial role in translating policies into services experienced by citizens. One important aspect of st...

Julianis, E. A. Muhtar, N. Karlina · 0 citations
Review Open access Aug 2026

How electoral management bodies govern digital electoral systems: capacity, authority, and accountability

Digital technologies now shape electoral administration across voter registration, candidate management, voting, results transmission, auditing, and public communication. Their performance, however, does not by itself determine who has authority to operate a system, inspect electoral evidence, correct errors, or ac...

A. Hidayat, N. Karlina, Ramadhan Pancasilawan et al. · 0 citations
Review Open access Jul 2026

Organizational capacity and institutional credibility in digital electoral reform: a systematic review of electoral management bodies

Digital technologies are now embedded across electoral administration, including voter registration, biometric identification, electronic voting, results transmission, cybersecurity, and election information systems. Their democratic value depends on whether electoral management bodies can govern them credibly. Thi...

A. Hidayat, N. Karlina, Ramadhan Pancasilawan et al. · 2 citations

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