Analisis Tingkat Kepuasan Pengguna SIAKAD Menggunakan Metode Service Quality (SERVQUAL) di Institut Sosial dan Teknologi Widuri
Academic Information Systems (SIAKAD) play an important role in supporting the delivery of academic services within higher education institutions. The effectiveness of such systems is determined not only by their technological performance but also by users’ assessments of the services they experience. This research exa...