Implementation of One-Stop Integrated Services (PTSP) in Improving the Quality of Public Services (Case Study in Cipayung District, East Jakarta City, DKI Province)
Public service reform requires integrated, accessible, transparent, and responsive administrative services to meet the increasing expectations of citizens and business actors. This study aimed to examine the implementation of the One-Stop Integrated Service (Pelayanan Terpadu Satu Pintu [PTSP]) policy at the Investment...