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Author

Nimit Desai

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Open access Jul 2026

Evaluating Healthcare Provider and Artificial Intelligence Chatbot Responses to Patient Messages from a Health System Using the CREATE TRUST Framework.

Integration of artificial intelligence chatbots into healthcare requires rigorous, patient-centered evaluation. This study implements the CREATE TRUST framework-a novel tool evaluating both clinical substance and communication style-to compare responses from healthcare providers (HCPs) and two AI chatbots (GPT-4, Mixtr...

Matthew R. Allen, V. Tiyyala, Armaan S Johal et al. · 0 citations

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