Production LLM agents often waste latency and reliability by regenerating code for the same procedural steps on every request. We replace this inference-time coding loop with an agentic tool-making pipeline that compiles repeated SOP steps into validated, versioned tools before deployment. The tool-maker grounds synthesis in the live environment as it collects execution traces, observes backend schemas and values, generates candidate tools, and repairs them against labeled cases. At runtime, the production agent calls these tools directly and falls back to code generation only when needed. We deploy the approach in a Fulfillment Center alarm-triage system, where an agent diagnoses alarms against a 44-node SOP over heterogeneous metric backends. In production, tool calls reduce p50 latency by 42%. On 1,500 historical alarms, they reduce end-to-end error rate by up to 53% by suppressing run-to-run variance in repeated steps. Because tools return compact structured verdicts, they also enable a simpler direct-call architecture, reducing p50 latency by a further 62% in a controlled ablation. Versioned tools also improve auditability and expose specification gaps and upstream data drift. Our results show that agents that build and maintain their own tool libraries, a key element of self-evolving agents, can make industrial LLM systems faster, more reliable, and easier to operate.
Kalle Kujanpää, Ning Liu, S. Alam et al.· 3 citations
Warehouse operations are governed by Standard Operating Procedures (SOPs) that encode complex, multi-system decision logic, which must be executed reliably under strict time constraints, yet LLM agents lack mechanisms to enforce procedural compliance and degrade under the context overload full SOP specifications introduce. We present Eluna, a production-deployed agentic system for reliable SOP execution. Eluna is a graph-guided, multi-agent framework that encodes SOPs as directed acyclic graphs with progressive disclosure and delegates independent tasks to parallel sub-agents, each with persistent code execution and live data access. To meet production latency and accuracy needs, we use asymmetric episodic distillation where a strong teacher is improved through episodic error memories, then a smaller student is fine-tuned on the corrected trajectories with memory stripped, internalizing corrections without inference-time overhead. On a 13-task benchmark and two production applications, our fine-tuned models match or exceed their teacher, beat all larger off-the-shelf baselines, and reach 94% expert agreement on the ticket processing application.
Ning Liu, Kalle Kujanpää, Zhaoxuan Zhu et al.· 1 citation
Language agents that interleave reasoning and tool use degrade sharply as reasoning chains lengthen, even when each individual step is easy. We trace this to context dilution: an agent's investigative state (what it has confirmed, what it suspects, and what it still needs) lives only implicitly in a growing context window, where early discoveries are buried under later retrievals. We introduce SLEUTH, which makes this state explicit and actionable through a structured epistemic working memory: the agent maintains Confirmed Facts grounded to sources, Active Hypotheses ranked by evidence, and Open Questions that directly drive its next action. Across five multi-hop benchmarks and five established baselines, SLEUTH's advantage grows with difficulty, from +5 points on HotpotQA to +11 on 4-hop chains, surpassing Reflexion without multiple episodes. Analyzing where the remaining gap lies, we identify the evidence sufficiency problem: agents often find the answer but fail to commit, exhausting their budget on needless verification. A lightweight commitment trigger fixes this, but only when the agent already maintains structured state: the identical trigger applied to an unstructured agent yields no improvement, isolating organized epistemic state as the necessary condition for effective commitment. Finally, enforcing protocol adherence on a weaker model recovers up to +19 points on the hardest problems, showing that how an agent organizes its reasoning, not raw model capability, is the active ingredient for scaling multi-hop reasoning.