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Author

Ningning Mao

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Preprint Aug 2026

ESCRAG-R1: Retrieval-Augmented Reinforcement Learning for Emotional Support Conversation

Emotional Support Conversation (ESC) systems aim to provide holistic support by balancing professional therapeutic competence with natural empathy. However, existing methods struggle to simultaneously achieve structured, stage-aware reasoning and seamless empathy-expertise alignment, often resulting in an artificial sp...

Wei-Chuan Liu, Yuxuan Hu, Yi-Rong Sun et al. · 0 citations

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