Determinants of User Satisfaction with the Padang Mobile Super App: The Mediating Role of Trust and the Moderating Role of Intention to Use
This study empirically investigates the determinants of user satisfaction with Padang Mobile, a government-developed super app deployed by the Padang City Government, West Sumatra, Indonesia. Drawing upon the Technology Acceptance Model (TAM) and the Information Systems Success Model, an integrated conceptual framework...