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Sponsored Artificial Intelligence: A Modern Approach, Global Edition Artificial Intelligence: A Modern Approach, Global Edition

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Osagie Leslie Uwabor

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Review Open access 2026

Technology Adoption Effect on Customer Experience in Logistics Companies in Nigeria

This paper aimed at establishing the effect of technology adoption on customer experience in selected logistics companies in Nigeria. The study particularly looked into: (i) the influence of real-time tracking systems on customer satisfaction; and (ii) the effect of automated customer service platforms on customer loya...

Osagie Leslie Uwabor, F. O. Francis · 0 citations

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