Skip to content

Author

P. Y. Setiawan

2 papers indexed here

We haven’t gathered this author’s papers yet. Follow them and we’ll fetch their work.

Not the right person? Other researchers publish under this name.

Review Open access Sep 2026

The Role Of Customer Satisfaction In Mediating The Influence Of Service Quality And Product Quality On Customer Loyalty (Study On Indihome Users In Denpasar City)

This study examines the mediating role of customer satisfaction in the relationships between service quality, product quality, and customer loyalty among IndiHome users in Denpasar City. A survey of 100 eligible customers was analyzed using partial least squares structural equation modeling (PLS-SEM). Service quality a...

Pande Ketut Mega Adiputra, P. Y. Setiawan · 0 citations
Open access 2026

Social media network adoption and SME performance: Evidence from bamboo woven craft enterprises in Bali

This study investigates how social media adoption, conceptualized as a form of digital network capability, affects the business performance of bamboo woven craft SMEs in Bali Province, Indonesia, while examining the mediating role of product innovation and the moderating role of government support. Employing a quantita...

I. P. A. Putra, N. W. S. Suprapti, P. Y. Setiawan et al. · 0 citations

We use cookies to run the site and, with your consent, for analytics and to show ads. See our Cookie Policy.