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Sponsored Artificial Intelligence: A Modern Approach, Global Edition Artificial Intelligence: A Modern Approach, Global Edition

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Parlindungan Tampubolon

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Open access Aug 2026

Mobile-Based IT Help Desk Ticketing System for Information Technology Service Management

This study designs, implements, and functionally validates a mobile-based IT Help Desk Ticketing System integrated with a web dashboard to support Information Technology Service Management (ITSM) in a multi-client service vendor environment. The case organization previously utilized a web-based helpdesk process; howeve...

Silvia Agustina Wulan Sari, Parlindungan Tampubolon · 0 citations

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