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Author

Pathoumphone Ounnaphao

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Review Aug 2026

An Analysis of Policy and Practice in E-Governance Implementation: A Case Study of the Lao Social Security Organization Headquarters in Vientiane Capital, Lao PDR

The detailed findings reveal that ease of use and system quality are significant predictors of user satisfaction, while awareness and trust influence service utilization, and social influence emerges as the strongest single predictor of both usage behavior and satisfaction.

Pathoumphone Ounnaphao, Thanousorn Vongpraseuth · 0 citations

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