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Evaluating conversational systems is a difficult and unresolved problem. We introduce the Conversational Distribution Score (CDS), which compares distributions of conversational behaviour using human conversations as a reference. CDS describes speech rate, syllabic rhythm, and turn interaction through eight interpretab...
This work evaluates state-of-the-art LLMs as pointwise and pairwise judges of conversational success on CANDOR, finding pointwise scoring correlates moderately with human ratings, while pairwise comparison suffers from long transcripts and positional bias.
For scientific progress, we need benchmarks that test the limits of state-of-the-art models, and evaluation methods that inform us about failure cases. As models get stronger, standard benchmarks for machine translation are approaching saturation. Further, automatic translation metrics are unreliable, opaque, and vulne...
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