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Puti Sarah Jayati

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Review Open access Aug 2026

The Effects of Social Media, E-WOM, and Online Interactions on Customer Loyalty Toward Justincase’s Parcel Delivery Service Through Consumer Trust

Reconfigured by the swift advancement of digital technology has been consumer conduct in the quest for information and engagement with service providers, personal shopper services included. Cardinal determinants in the cultivation of customer trust and loyalty have been constituted by social media, electronic word of m...

Puti Sarah Jayati, Daman Sudarman · 0 citations

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