Engineering Mobile-First G2C Portal Via PWA: A Pre-Post WebQual 4.0 and IPA Guided Prototyping Framework
Indonesian sub-national e-government portals are often delivered by vendors as completed systems without documentation, leaving local governments unable to maintain or further develop them safely. The Bekasi Keren portal (kotabekasikeren.com) represented this situation. An initial evaluation involving 52 city residents...