Preprint
Aug 2026
ESCRAG-R1: Retrieval-Augmented Reinforcement Learning for Emotional Support Conversation
Emotional Support Conversation (ESC) systems aim to provide holistic support by balancing professional therapeutic competence with natural empathy. However, existing methods struggle to simultaneously achieve structured, stage-aware reasoning and seamless empathy-expertise alignment, often resulting in an artificial sp...
Wei-Chuan Liu, Yuxuan Hu, Yi-Rong Sun et al.
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