Review
Open access
Jul 2026
What Patients Reward and Punish in Physician Communication: A Framework-Based Analysis of 62,319 Indian Reviews
Excessive directiveness and rushedness were the communication behaviors most strongly associated with adverse behavioral outcomes in this corpus of patient-generated online reviews; reassurance and empathy are the strongest drivers of recommendation.
R. Mallabadi, S. Sharma, B. Khandelwal et al.
· medRxiv · 0 citations