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Rahmalia Syahputri

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Open access Aug 2026

Development of a Chatbot Based on Natural Language Processing and Multinomial Naïve Bayes for Optimising Academic Administrative Services in Higher Education

The transformation of academic administrative services in higher education requires intelligent systems to automate routine information delivery. This study presents a web-based chatbot using Natural Language Processing (NLP) and the Multinomial Naïve Bayes (MNB) algorithm to enhance administrative services. The system...

Rahmalia Syahputri, Ammar Ismail Kochan, Dika Tondo Widakdo · 0 citations

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