Persuaded, Not Informed: Incentive-Misaligned Witnesses Defeat In-Context Grounding
Language-model agents increasingly answer questions over customer-relationship management (CRM) records, such as whether to qualify a sales lead. We identify a failure mode not addressed by a stronger model: when the context contains an assertion by a party with an incentive toward optimism - here the sales representat...
Rahul Balakavi
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