"I Felt Very Seen, But Still Very Alone": Longitudinal Trajectories of General-Purpose LLM Use for Socioemotional Support
It is argued that HCI researchers and designers should account for users'histories with their chatbots and broader care ecologies when evaluating AI systems over time and introducing updates that may disrupt established sources of support.
Meryl Ye, Briana Vecchione, Livia Garofalo et al.
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