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Rina Herlina Haryanti

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Review Open access Aug 2026

Evaluation of Perceived Service Quality of School Bus Route C Based on SERVQUAL Dimensions Using the Importance–Performance Analysis (IPA) Approach

School bus services are an integral part of public transportation that supports students' mobility and improves access to education. This study aims to evaluate users' perceptions of the service quality of School Bus Route C in Sragen Regency based on the SERVQUAL dimensions and to identify service attributes requiring...

Alfian Dharma Ajie, S. Yuliani, Rina Herlina Haryanti · 0 citations

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