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Rizky Syarif Permana

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Open access 2026

The Effect of Service Quality, Perceived Convenience, and Perceived Security on Behavioral Interest Through Customer Satisfaction in Bank Indonesia's Rupiah Exchange Service

This study examines the effects of service quality, perceived convenience, and perceived security on behavioral interest, both directly and indirectly through customer satisfaction, in Bank Indonesia's Rupiah exchange service. A quantitative causal-associative design was applied to 100 users of the service. Respondents...

Rizky Syarif Permana, Niken Sulistyowati · 0 citations

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