Open access
Sep 2026
Pengaruh Kemudahan Transaksi dan Kecepatan Layanan terhadap Kepuasan Konsumen Gopay di Jakarta Selatan
The digital transformation toward a cashless society has triggered intense competition among digital wallet providers in Indonesia, requiring companies to consistently ensure user satisfaction. This study aims to analyze the effect of ease of transaction and service speed, both partially and simultaneously, on GoPay co...
Wiwit Junianto, Susan Rachmawati, Roydawaty Bunga Sihol
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