Perancangan Sistem Informasi Helpdesk IT Berbasis Web dengan Menggunakan Metode Administrasi FIFO (First In First Out) ( Studi pada Departemen IT - PT Panorama Indah Permai )
Abstract. The IT Department at PT Panorama Indah Permai (Saloka Theme Park) functions as a support unit providing IT Helpdesk services to handle technical issues and user requests. However, the current process is still manual, with ticket recording conducted spreadsheet and reporting carried out via Handy Talkie, telep...