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Rui-Juan Zhang

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Review Open access Sep 2026

From Tool to Social Actor: A Systematic Review of the Psychological Mechanisms Through Which Conversational AI Reshapes the Employee Experience

The rapid workplace diffusion of conversational artificial intelligence (CAI) introduces a new social actor, yet existing reviews often neglect the intrapsychic processes through which employees construe these systems. This systematic review synthesizes the emerging psychological mechanisms suggested by the literature...

Li Liu, Rui-Juan Zhang, Xin Su · 0 citations

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