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S. Alhashmi

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Review Open access Aug 2026

AI Sophistication and Big Data Organisational Culture as Dual Drivers of Customer Experience and Public Trust in UAE Government Services

These findings extend the DeLone and McLean IS Success Model by positioning BDOC as a co-equal predictor of citizen satisfaction and the stronger predictor of institutional trust—suggesting that sustainable government AI delivery may depend as much on organisational culture as on technical capability.

Nasser Ahmed Alabdouli, S. Alhashmi · 0 citations

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