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Saeful Anwar

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#software testing Open access Oct 2026

Analysis and Development of a Mobile-Web-Based Helpdesk Information System Using the PIECES Framework at the Institut Pendidikan Indonesia Garut

The helpdesk service at Institut Pendidikan Indonesia Garut still faces several challenges, including manual complaint submission, difficulties in monitoring ticket resolution status, and the absence of an integrated service management system. These conditions reduce the effectiveness and efficiency of service delivery...

Saeful Anwar · 0 citations

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