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Salma Elhag

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Open access Oct 2026

The role of digital management control systems on TQM practices and employee performance: an empirical study on Saudi service organizations

This study explores how Digital Management Control Systems (MCS) affect employee performance in Saudi service organizations by focusing on the role of Total Quality Management (TQM 4.0) that aims to address the growing need for digital integration in the Kingdom's evolving economy. Data was collected from 108 employees...

Salma Elhag, Mariah Alaseeri, Taif Alsharif et al. · 0 citations

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