Customer relationship management (CRM) has become increasingly important in the services sector, and particularly within the banking industry, as institutions compete to build and retain long-term customer relationships. This study examines the impact of CRM on customer satisfaction in the banking industry of Pakistan,...
Altantuya Dashnyam, Sana Hassan, Abdul Salam Shah et al.· International journal of res...· 0 citations
The strong global trend towards sustainable governance, using sustainable public administration, has created a demand for integrated governance that enables institutional systems to connect with the aims of sustainability. This study explores the Sustainable Leadership's influence on Sustainable Outcomes via the mediat...
Altantuya Dashnyam, Ariungerel Tseden-Ish, Burmaa Natsag et al.· International journal of res...· 0 citations
The theoretical side of the study extends the Center-Periphery Theory to the realm of AI governance studies, while the practical side draws attention to the need for inclusive policy frameworks, digital accessibility, and ethical governance of AI in the context of socially sustainable digital transformation and protect...
Altantuya Dashnyam, Ariungerel Tseden-Ish, Burmaa Natsag et al.· International journal of res...· 0 citations
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