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Author

Sana Hussan

2 papers indexed here

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Review Open access Sep 2026

Fluent Access or Reliable Access? Artificial Intelligence, Multilingual Customer Communication, and the Politics of Understanding

While AI enables public and private organizations to translate, simplify, and tailor messages for multilingual audiences at scale, the social, cognitive, and governance implications of AI-assisted language transformation remain under-theorized. Grounded in AI-mediated communication (AI-MC), organizational language, tru...

Sana Hussan · 0 citations
Open access Sep 2026

Transparent but Trustworthy: Reconciling the AI Disclosure Paradox in Corporate and Customer Communication

Regulators and public interest activists increasingly advocate for full transparency in customer-facing AI. However, an empirical meta-synthesis of 17 studies (N=14,820) reveals a critical transparency dilemma: uncontextualized raw AI disclosures trigger negative persuasion knowledge, reducing consumer trust by 1.12 to...

Sana Hussan · 0 citations

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