Many companies invest heavily in Customer Relationship Management (CRM) systems to enhance customer interaction, make business operations more efficient and increase revenue, but customer adoption usually lags behind initial expectations due mainly to human, cultural and process-related issues and only to a very limite...
Satyendra Kumar Vanapalli· American International Journ...· 0 citations
Business Process Reengineering (BPR) was and still is considered by many as a very effective way of fundamentally rethinking and redesigning organizational processes so that dramatic improvements in performance, cost, quality, and service delivery are achieved. Nowadays, through the help of digital tools, the concept o...
Satyendra Kumar Vanapalli· International Journal of Int...· 0 citations
The paper unveils how the introduction of AI automation in CRM tools allows companies to understand customer behavior more precisely, anticipate their needs, and tailor experiences and indicates that AI is a great facilitator of customer profiling, it opens the door to real-time data processing and results in more prec...
Satyendra Kumar Vanapalli· International Journal of Art...· 0 citations
Recently, digital change has been one of the top concerns of most enterprises as they struggle with rapidly changing markets and customer requirements going up further, as well as technology getting better and better. The major part of this change is the Customer Relationship Management (CRM), which, nowadays, is regar...
Satyendra Kumar Vanapalli· International Journal of Art...· 0 citations
Initially, Customer Relationship Management (CRM) systems were mainly focused on managing contacts and closely related information. Nowadays, these systems are not only the main tools in the sales and service areas of enterprises but also drive operational efficiency. CRM systems have become powerful platforms supporti...
Satyendra Kumar Vanapalli· International Journal of Com...· 0 citations
The results show that both Salesforce and Dynamics 365, to a large extent, improve lifecycle management through automation, use of data and enhancing customer engagement strategies.
Satyendra Kumar Vanapalli· International Journal of Com...· 0 citations
Today, many businesses suffer from fragmented workflows, isolated data, and uncoordinated process execution. Together these problems not only restrict operation efficiency but also decision making capacity. When organizations grow, the existence of non-standardized workflows results in work duplication, transparency lo...
Satyendra Kumar Vanapalli· American International Journ...· 0 citations
This study looks at how AI can be used with typical CRM systems to strengthen how people conduct decisions in regular organizations, making them superior, faster, and tailored to each person.
Satyendra Kumar Vanapalli· International Journal of App...· 0 citations
The results show that intelligent CRM systems through features such as task automation, data cleansing, and better customer understanding greatly contribute to making business analysis more efficient, accurate and strategically relevant.
Satyendra Kumar Vanapalli· International Journal of Eme...· 0 citations
The purpose of this paper is to discuss predictive analytics in the context of CRM and to show how data from customers go through a transformation to become not only actionable customer insights but also strategic assets over time.
Satyendra Kumar Vanapalli· American International Journ...· 0 citations
A modular, cloud-native CRM architecture that is based on microservices, event-driven design, and distributed data management so that the system can be elastic, resilient, and interoperable without any glitches is proposed.
Satyendra Kumar Vanapalli· American International Journ...· 0 citations
The fact that banks may find fraud, minimize risks before they happen, and make their clients happy by combining ML and CRM standard data models together in an effective manner is demonstrated.
Satyendra Kumar Vanapalli· International Journal of Mac...· 0 citations
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