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Shixin Zhu

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Review Open access Jul 2026

From institutional trust to AI adoption: a trust transfer and risk perception model of AI-enabled public service acceptance in China's digital government context

A trust-based mechanism connecting institutional trust, risk perception, AI service trust, and behavioral intention in China's digital government context is examined to indicate that perceived risk constrains acceptance of AI-enabled public services.

Huihui Wang, Shixin Zhu · 0 citations

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