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Sponsored AI Networking Cookbook: Practical recipes for AI-assisted network automation and development AI Networking Cookbook: Practical recipes for AI-assisted network automation and development

Author

Sithembiso Khumalo

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Conference Open access Aug 2026

AI Chatbot Knowledge-centric Services for Enhanced Customer Interaction

This study investigates the knowledge-centric quality service and responsiveness of a rule-based WhatsApp chatbot implemented by a South African mobile telecommunications service provider in resolving customer queries and offers a comprehensive framework for evaluating and enhancing chatbot effectiveness.

Sithembiso Khumalo, Tryphosa B. Mashigo, Wafeequa Ben · 0 citations

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